Dealing with Difficult Behaviors
Date(s): February 12, 2020
Duration: One day
Time: 8:30 am – 4:00 pm
Member Price: $450.00 + HST
Non-Member Price: $585.00 + HST
***This course is Gold Seal accredited (1 Credit)***
Who Should Attend: Anyone looking to improve on their conflict resolution skills.
Project teams experience conflict. It is expected and normal! However, the word conflict has a negative connotation for many people. If properly understood and managed, interpersonal conflict may have constructive and positive outcomes for you and your team.
Conflict resolution is a critical competency for frontline leaders to effectively deal with staff, clients and customers. In this interactive course you will learn how to turn conflict into an opportunity to strengthen working relationships and build a respectful workplace.
You’ll discover the benefits of resolving disputes in your work environment using approaches that focus on interests rather than positions, You’ll also determine your typical conflict resolution style be completing the Thomas-Kilmann Conflict Mode Instrument.