Effective Phone Communication Skills
Date(s): March 14, 2019
Duration: 2 hour workshop
Time: 2:00 pm - 4:00 pm
Member Price: $100.00 + HST
Non-Member Price: $130.00 + HST
Who Should Attend: Anyone who is a main point of contact for a customer/client or anyone working on the frontend of a company. Project Coordinators, Administrators, Receptionists, Managers etc.
This two hour workshop will focus on customer service excellence, sales skills and mastering precise, brief communication to get answers and results from those you are communicating with. These skills will provide participants with more confidence on the phone and allow them to build stronger relationships with customers, prospects, suppliers and partners.
Topics:
• Answering and ending a phone call
• Leaving messages that get returned
• Helping prospects/clients make decisions
• Developing active listening skills
• Combining phone and email communication
• Handling difficult conversations
• Asking questions for esstential information
• Following up on emails/inquires
Facilitator: Mary Jane, The Phone Lady
Cancellation Policy
-Cancellations must be received no later than 10 business days prior to the course date to be eligible for a 75% refund of registration fees.
-No refunds will be issued after this date.
-If you register for the course and do not attend, you are liable for the full registration fee unless you cancel according to the terms stated above.
-If you are unable to attend after registering you may send a substitute up to and including the day of the course. Please provide a name and email address for name tag and records.
-CANS reserves the right to cancel any course and will, in such an event, provide a full refund of registrations fees. Every effort will be made to give registrants a reasonable notice of cancellation.
-No liability is assumed by the organization for changes in course dates, content, speakers, or venue.
