Industry Trend Breakfast Session: What Your Customers Won't Tell You - Presented by Natalie Doyle Oldfield
Date: January 15, 2018
Time: 8:30am - 9:30am (8:15am coffee and refreshments)
Member Price: FREE
Erosion of your customer base, fewer customer referrals, declining sales, and shrinking margins are not necessarily signs of a slowing market. They can be symptoms of low levels of customer trust. Natalie inspires participants to create action plans that enable every person in your company to play their unique role in growing the business and improving customer experience.
Audiences are given practical how-to's and are inspired to put new policies in place to improve business performance.
Using case studies audiences learn:
- What customers are saying about you when you are not listening
- The decision making process that every customer goes through before deciding to trust you
- How to build strong customer relationships built on the power of trust, the power of promise - keeping your word
Cancellation Policy
-Cancellations must be received no later than 10 business days prior to the course date to be eligible for a 75% refund of registration fees.
-No refunds will be issued after this date.
-If you register for the course and do not attend, you are liable for the full registration fee unless you cancel according to the terms stated above.
-If you are unable to attend after registering you may send a substitute up to and including the day of the course. Please provide a name and email address for name tag and records.
-CANS reserves the right to cancel any course and will, in such an event, provide a full refund of registrations fees. Every effort will be made to give registrants a reasonable notice of cancellation.
-No liability is assumed by the organization for changes in course dates, content, speakers, or venue.
