Dealing with Difficult Behaviours
Date(s): Jan. 24, 2018
Duration: 1 day
Time: 8:30 am – 4:00 pm
Member Price: $475.00 + HST
Non-Member Price: $615.00 + HST
***This course is Gold Seal accredited (1 Credit)***
Who Should Attend: Project Managers, Project Coordinators, Supervisors, Foremen, and Lead Hands
Project teams experience conflict. It is expected and normal! However, the word conflict has a negative connotation for many people. If properly understood and managed, interpersonal conflict may have constructive and positive outcomes for you and your team.
Conflict resolution is a critical competency for frontline leaders to effectively deal with staff, clients and customers. In this interactive course you will learn how to turn conflict into an opportunity to strengthen working relationships and build a respectful workplace.
You’ll discover the benefits of resolving disputes in your work environment using approaches that focus on interests rather than positions, You’ll also determine your typical conflict resolution style be completing the Thomas-Kilmann Conflict Mode Instrument.
Topics:
- Differentiate between constructive and destructive conflict
- Describe the 5 most commonly used conflict resolution styles
- Determine your typical conflict resolution style by completing the Thomas-Kilmann Conflict Mode Instrument (TKI)
- Identify the characteristics of an interest based approach to conflict resolution
- Describe how to adopt an interest based approch to resolving conflict
- Distinguish between passive, assertive and aggressive behaviours
- Define harassment and workplace bullying
Cancellation Policy
-Cancellations must be received no later than 10 business days prior to the course date to be eligible for a 75% refund of registration fees.
-No refunds will be issued after this date.
-If you register for the course and do not attend, you are liable for the full registration fee unless you cancel according to the terms stated above.
-If you are unable to attend after registering you may send a substitute up to and including the day of the course. Please provide a name and email address for name tag and records.
-CANS reserves the right to cancel any course and will, in such an event, provide a full refund of registrations fees. Every effort will be made to give registrants a reasonable notice of cancellation.
-No liability is assumed by the organization for changes in course dates, content, speakers, or venue.
