Communicating with Confidence
Date(s): Jan. 10, 2018
Duration: 1 day
Time: 8:30 am – 4:00 pm
Member Price: $475.00 + HST
Non-Member Price: $615.00 + HST
***This course is Gold Seal accredited (1 Credit)***
Who Should Attend: Project Managers, Project Coordinators, Superintendent, Foremen, and Lead Hands. Poor listening skills often result with making bad decisions and mistakes in organizations.
In today’s competitive business world and team-based work environment, interpersonal communication is a critical element for success. How well you communicate as a frontline manager/supervisor can make or break how others view your performance, your approach to team-work and even your chances for career advancement.
Communication and listening skills are at the core of preventing interpersonal conflict and dealing with difficult personalities. And a highly communicative work environment promotes productivity, creativity, morale and team building.
Effective communication is one of the inherent responsibilities of being a successful frontline leader. You’ll leave this course with new tips and techniques to help you communicate with professionalism and respect, listen to understand and speak to be heard.
Topics:
- Discuss how effective communication builds team morale
- Describe the elements of successful communication within project teams
- Describe the importance and power of positive non-verbal communication in coaching staff
- Explain the importance of body language in the listening process
- Apply techniques to enhance communication with project staff
- Assess your active listening skill
- Identify personal goals for enhanced interpersonal communication
Cancellation Policy
-Cancellations must be received no later than 10 business days prior to the course date to be eligible for a 75% refund of registration fees.
-No refunds will be issued after this date.
-If you register for the course and do not attend, you are liable for the full registration fee unless you cancel according to the terms stated above.
-If you are unable to attend after registering you may send a substitute up to and including the day of the course. Please provide a name and email address for name tag and records.
-CANS reserves the right to cancel any course and will, in such an event, provide a full refund of registrations fees. Every effort will be made to give registrants a reasonable notice of cancellation.
-No liability is assumed by the organization for changes in course dates, content, speakers, or venue.
