Dealing with Difficult People
Date(s): Feb. 21, 2017
Duration: 1 day
Time: 8:30 pm – 4:00 pm
Member Price: $495.00 + HST
Non-Member Price: $644.00 + HST
***This course is Gold Seal accredited (1 Credit)***
Who Should Attend: Project Managers, Project Coordinators, Superintendent, Foremen, and Lead Hands.
In today’s multicultural workplace, a lack of awareness or insensitivity can generate serious ramifications for any organization. Individuals who transgress in these areas become a potential source of serious liability for a company from the internal perspective and a serious loss of business from the customer perspective. Many of the front-line leaders, Managers, and Superintendents that work for the organization are basically good-willed persons who, through lack of knowledge, engage in offensive behaviours or discussions that can often result in negative and seriously damaging consequences. This course explores potential harassment situations, what it means to create a respectful workplace, and how to promote attitudes and behaviours that will discourage conflict in the workplace.
Conflict resolution is a critical competency for all positions and levels of an organization as a coworker, Supervisor, or Manager, as well as in dealing with clients and customers. Discover constructive ways to resolve disputes in your work environment, using approaches that focus on interests rather than positions, collaboration, and mutual respect. An individual action plan will be developed in the session and used as a means for follow-up. This individual plan should identify key areas of concern, establish goals for overcoming obstacles, target deadlines, and identify the person with whom this plan will be shared as an accountability factor.
Topics:
- What makes people difficult?
- Assertive or passive approaches
- Factors that cause conflict
- Control the factors that make for conflict
- Using conflict management resolution strategies
- Determine root causes of the problem
- Employ the respectful workplace codes
- Making permanent changes in work culture
- Treating people appropriately
Cancellation Policy
-Cancellations must be received no later than 10 business days prior to the course date to be eligible for a 75% refund of registration fees.
-No refunds will be issued after this date.
-If you register for the course and do not attend, you are liable for the full registration fee unless you cancel according to the terms stated above.
-If you are unable to attend after registering you may send a substitute up to and including the day of the course. Please provide a name and email address for name tag and records.
-CANS reserves the right to cancel any course and will, in such an event, provide a full refund of registrations fees. Every effort will be made to give registrants a reasonable notice of cancellation.
-No liability is assumed by the organization for changes in course dates, content, speakers, or venue.
