Communication Negotiation and Conflict Resolution
e-Learning (Computer Based)
Duration: self paced - approximately 4 hours
Price: $150.00 + HST
***This course is Gold Seal accredited (2 Credits)***
Who Should Enroll: Supervisors, project managers, etc. who must deal effectively and professionally with employees, sub-trades, owners, clients, engineers and employers.
The information presented in this course will help you to improve your communication skills both written and oral, your negotiating skills and conflict resolution abilities alongside co-workers and on the job site every day. The Communication, Negotiation and Conflict Resolution course has been designed to help improve written, oral and negotiating skills within the construction industry. The course contains interactive elements, case studies, practical examples, a search function, course glossary and reference library.
Upon completion of this course, you will be able to:
• Define a conflict
• Identify the stages of conflict
• Describe the importance of communication
• Apply assertiveness techniques to get a point across
• Deal with difficult people more effectively
• Recognize the criteria for an effective negotiator
• Describe how power can be used/abused in negotiation
• Identify when to close negotiations
A final mark of 75% is required in order to receive a certificate of completion.
Facilitator: Buildforce Canada
-Cancellations must be received no later than 10 business days prior to the course date to be eligible for a 75% refund of registration fees.
-No refunds will be issued after this date.
-If you register for the course and do not attend, you are liable for the full registration fee unless you cancel according to the terms stated above.
-If you are unable to attend after registering you may send a substitute up to and including the day of the course. Please provide a name and email address for name tag and records.
-CANS reserves the right to cancel any course and will, in such an event, provide a full refund of registrations fees. Every effort will be made to give registrants a reasonable notice of cancellation.
-No liability is assumed by the organization for changes in course dates, content, speakers, or venue.